About Enhanced Reporting
The Enhanced reporting team are specialists in telecoms reporting with over 20 years’ experience delivering and managing large telephony and call centre deployments. In the fast-paced world of telephony, it is essential data is correct and in a format where employees can consume it immediately without requiring extra time and effort to get it into the right format.
Enhanced reporting work with you to deliver bespoke telecoms reports custom built to the businesses requirements.
How Does It Work
Enhanced Reporting require a single dedicated supervisor account to be assigned. This allows us to profile your reporting data and to configure an automated export file to be created. Usually the export file is in CVS format and sent out via e-mail.
The Enhanced Reporting platform receives the automated report and extracts the report file from the email, imports the report file into a pre-processing program where we are able to add additional information related to your business.
Build New Reports
Once completed the data fields are imported into our master reporting database where they can be accessed to build new reports or applied to template reports built to your businesses requirements.
Enhanced Reporting was created; like most software applications, to provide a business with better insights into their telephony estate use across their entire telephony estate.
Key insights required were as follows
- How many calls are we receiving into our branches on a weekly basis?
- When we overflow calls into branch how many of those calls are answered at the first overflow level, then the second and third and so on overflow levels?
- Are we meeting our call answering SLA's?
- How many calls are branch agents making to customers, or other branches?
- We want to filter the reports so it only covers business working hours and excludes calls from our own employee mobile numbers.
- What are the longest calls we make and what are the top three numbers we are calling at branch level?
- We want reports split down by branch, area and region and distributed to the team managers at each level.
- Call answering SLA profiling - tell us your rules and we will build the report.
Dream big & make it happen
The Enhanced reporting team are specialists in telecoms reporting with over 20 years experience delivering and managing large telephone and call center deployments. In the fast-paced world of telephony, it is essential data is correct and in a format where employees can consume it immediately without requiring extra time and effort to get it into the right format. We have over 20 years experience in delivering and managing large telephony, deployments and call center reporting software.